An Australian man said his complaints about pornographic images discovered on the cell phone he gave his daughter for Christmas have gone unaddressed.

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John Roberts said the Nokia 6210 Navigator he purchased in November from the 3 mobile store in Toowong was found to contain images of men and women engaged in sex acts after his 14-year-old daughter took it out of its packaging on Christmas, the Brisbane Courier-Mail reported Thursday.

"I was really embarrassed -- it tears me apart, I don't know how to talk to her about that sort of imagery," Roberts said.

He said subsequent visits to the 3 store and letters sent to both the store and Nokia have failed to yield even a basic apology.

"When I first confronted them at the store where I bought it they thought it was hilarious," Roberts said.

"My daughter's pretty devastated over this," he said. "At the end of the day all I want is someone to say to me, to my daughter, they're sorry this happened."

Edwina Elliott, corporate public relations manager for 3, said the store is investigating the complaint.